“We lost sight of our governance and compliance responsibilities, causing damage to both our people and our reputation.”
… began a series of conversations to understand how the situation had arisen and what needed to be done.
“We need to change our culture.”
… assessed the existing culture needed to deliver the business strategy, and identified opportunities for cultural shift.
“We are facing multiple and complex challenges and blaming people does not help at all.”
… looked for what was working well, built on that success and began to grow that mindset using the question:
‘It was good because… , it would be better if…’